Date:22nd June 2015.
My name is Ritesh Doshi and I have taken 2 night 3 Days membership of Manas Lifestyle Resort at Igatpuri through RMV group In the month of Sep 2014 which office is situated at below address:
308, 3rd Floor, Lok Centre,
Marol Maroshi Road, Andheri (E),
Mumbai – 400059.
Phone: 022 28269365 / 022 28269263
As per the T&C mentioned in their membership booklet the booking can be done for any days.And at the time of taking membership we were communicated by their executive Mr. Wasim that for weekends Rs. 1000/- extra will be charged at the time of booking.On this basis I have signed up for the deal.
Infact for the last 10 days I have been continiously calling almost everyday and doing follow up.On 17th June, when I call I came to know that all rooms are full due to some conference.Till 16th June the booking was not started and on 17th June its full.This is very unfair to the members who had already paid membership fees long time before.
Now when we are planning to book our trip for weekend 03/07/15 to 05/07/15 their executives are informing us that weekend booking is not possible and we have to take booking for weekdays only. So I had escalated the matter to their higher authority and spoken to Mr. Santosh Chikhale. Ph: 8652842222 but he also informed the same thing.Then I escalated the same to much higher authority Mr.Vishal Luthria but he also informed the same to me.Infact we have tried booking for the weekends before also 2-3 times but were let down with the same reason.When checked online on different websites as well as their own Manas Lifestyle Resort website,rooms were available during the dates whenever we were planning for.
This is absolutely a case of cheating and fraud done by RMV Group and now they are not entertaining us and not giving weekend booking.I request now consumer forum to intervein here to help us get what we were communited by RMV group and resovle this issue at the earliest
Kindly help us to resolve the issue with this cheater & fraudulaent company.
Hope will get justice ASAP.
Regards,
Ritesh Doshi
(Mob: 9892691259)
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