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FRAUD CHARGES

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AdminPost
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Location/place: Delhi

Name of company/service: VODAFONE

I would like to inform you that I am using vodafone no. since 6 to 7 yers and i am not satisfied with response from the Vodafone team, Delhi and want to take it further with you.

My number was incorrectly charged with Vodafone 3G !fees which I do not agree with and when I had a word with the team as i have written no. of mails since Last week of April .I am not getting a response for my complaint .
They have a same format to reply with inspite of understanding the problem they reply with a standard format .
This is really annoying i have been writing mails that i had been told by the customer care the plan is of Rs 650 unlimited 2G and 3G for 3GB. After a month my bill came for Rs 5670 approx. When i started calling for my complaint they have listed out my no. for no calls to cutomer care means if i want to talk to customer care ,I cannot . The only means to speak to Vodafone is EMAIL . So I started wring compalinty mails to them but no use , My no . is not working from last 2 months ,no calls but still they are sending messages and bills to me . Please tell if it is 650 Rs for 3G plan and 150 for calling how can be my bill is Rs 6500 plus . Kindly tell what should i do .
Inspite of wring so many mails about 10 to 15 they told me in their last mail that pls tell me the names of the person who choosed your plan .

I mean ” what a poor and low standard response” I really doubt your service.

The worst service I have ever seen. I have been writing the mails since the day i got high amount bill .Still they are asking same ???

I wanted the Vodafone net plan! charges and the month for which i have not used the services completely waived off also the late fee.

Also, I get calls from the Vodafone team and since i am not using vodafone services now , I will term this as harassment and want to stop this effective immediately.
I am planning to file a legal complaint against this, if this is not resolved.

Thank you.

Regards

Ruchi Mehta
9899191960

Comments

9 responses to “FRAUD CHARGES”

  1. Vodafone India Avatar
    Vodafone India

    Hello Ruchi,

    Kindly check, we have sent you an email at your registered email Id i.e., at *u***me***8*@g***l.com

    Regards,
    Vodafone Customer Care.

  2. Ruchi Mehta Avatar
    Ruchi Mehta

    I have replied you from my same Id on which you send a mail .

  3. Vodafone India Avatar
    Vodafone India

    Hello Ruchi,

    Since we could not get in touch with you, we sent you an email at ru***me***8*@g***l.com requesting you to elaborate on your concern and seeking more information on your concern with the billing service.

    Regards,
    Vodafone Customer Care.

  4. Ruchi Mehta Avatar
    Ruchi Mehta

    I am sick of writing emails just because vodafone people mistake .
    Please find some of emails which i have been sending to customer care
    , so that my query is resolved .

    Also I still not have any other no. , the only mode is through email .
    As my vodafone no. services is suspended.

    Do you know why I am writing so emails , calls here ad there because i
    know its not my fault .and then for that why should pay.

    I really wish you kindly waive of my all my bill as it just like a
    punishment I am getting for using your services till date.

    Vodafone is such a big company , why dont you hear the voice which you
    record for the training purpose.

    Also Just need to tell you that I am also working in customer care but
    we have never reverted to a customer without providing any resolution
    to their problem .But here I dont know about your company rules .Other
    telecom services are far better than yours .

    And now find my first mail send to vodafone .

    Myself “Ruchi Mehta “Vodafone no.9899191960. I am a regular customer since last 5 to 6 years .

    To use 3G services I called your customer care last month and have given me option with 2 to 3 plans .
    ( 24 march or 25 march)

    1 . 250 Rs for 1GB in 3G network
    2. 650 Rs for 3 GB in 3G network and then afterwards it will be charged .
    3. 650 for 3 GB in 3G network and after that it will be converted unlimited 2G plan.

    Listening to all above options I opted for 3 rd plan which is 650 for 3 GB in 3G network and after that it will be converted to unlimited 2G plan.

    After all this i re checked and confirmed to caller for my services and also to control my bill amount I changed my calling plan as well which was Rs 150 rental so that my bill would not cross Rs 900 to 1000.
    I was satisfied with my decision and using my services . But after few days I got MSG that you have consumed 613.57 MB free usage and to get an additional 1 gb at Rs 250 just for this month SMS ACT ADD1GB to 111 on (31 march)

    And on 2nd april i got another massege that you consumed 200.01 Mb (approx.) of datayour current bill a will be charged 2p/ 10kb
    to cross check i called customer care about my plan but that lady confirmed me yes mam your 3G unlimited plan is activated and pls ignore this kind of messages .

    Then again on 6 April I was unable to use my internet services , then again I called customer care to check my6 plan as I was unable to check my service 281150. .

    And it didnt work 13 april , and on 7 April i have again revcived an SMS saying (Hello! your service registration no. SR_No is registered on 6 April @ 8 :49 am and shall respond you on saturday 13 April 6pm. SR_ No =2339 281150)

    so i called customer care and even i have recived an sms saying ( we sincerly regret the inconvinience caused to you and we are ensuring nesecessary action to prevent reoccurrence of any such issues )

    Than again after sometime on 9th April I received MSG saying you have consumed 800 .02 MB 9 approx) i was under impression that do not need to wory as i have cross checked many a times about my pacakge .

    Again on 15th April an SMS came you have consumed 1400 MB etc etc i mean i was getting frustated as I donot have any other work inspite of calling customer care to cross check my plans so that i could not be charged with any extra amount . Finally I again cross checked that Please do let me know my plans they said yes your plan is 650 Rs unlimited 2G with 3 GB in 3 G network . So now I was assured that I will not be charged extra.

    But GOD KNOWs what kind of software you have !!!

    Later on 26 April my bill was generated with Rs 5536 approx amount . I was SHOCKED!!!

    Now what should I do as I tried your customer care no. for last 3 days but it couldnot work . I was thinking that half of the time my network was not working , I have taken unlimited plan and on all above how can it be possible

    Than again in the morning around 8:37 AM , I called Customer care to check that why my bill is generated this much as i have an unlimited plan .The girl transferred my line to technical department and again I told that guy why 5500 Rs bill to me I have unlimited plan , he said yes mam you have 650 unlimited wala plan .

    I request you to please cross check all the recordings in your software as today also same wordings are told to me your customer care guy . from day one I was telling my 650 unlimited plan .

    See i only earn 8000 Rs , and i have big family serve , My husband did not received salry from last 2 months .

    Please tell me who will pay this much amount when i donot have any fault .

    Kindly look into this matter and revert ASAP as i have been cheated to charge extra .

    Below are some name and refrence no . to my calls and complaint made to customer care .

    438216557 -29 April

    I spoke to Vikrant on 19th march

    I spoke to Soni sharma on 9th April

    Dinesh Kumar 29th April

    Preeti Dhawan for experince .

  5. Vodafone India Avatar
    Vodafone India

    Hello Ruchi,

    We weren’t able to get in touch with you over phone. As informed earlier, we’ve addressed your concern over email. Please check. For further assistance, share an alternate contact number with us at http://bit.ly/SXHZv2 also let us know a convenient time between 9AM to 6PM to reach you.

    Regards,
    Vodafone Customer Care.

  6. Ruchi Mehta Avatar
    Ruchi Mehta

    I am not getting any answer from your end , even i have not recived the mail at my personal email id.
    Inspite of so many followups , complaints , i have not received any reply and torture calls are coming to my relatives for payment .
    After seeing this kind of service ,i am sure that i will not use vodafone services any more in future .

    Also if you have any reply to my all above queries/ complaints then pls do it on consumer forum page .

  7. Ruchi Mehta Avatar
    Ruchi Mehta

    I am not getting any answer from your end , even i have not recived the mail at my personal email id.
    Inspite of so many followups , complaints , i have not received any reply and torture calls are coming to my relatives for payment .
    After seeing this kind of service ,i am sure that i will not use vodafone services any more in future .

    Also if you have any reply to my all above queries/ complaints then pls do it on consumer forum page .
    not getting any reply ! ! !!!!!!!!!!!!!!!!!!!!!!

  8. Vodafone India Avatar
    Vodafone India

    Hi Ruchi,

    Apologies. We weren’t able to get in touch with you over phone. Please share an alternate contact number with us at http://bit.ly/SXHZv2also let us know a convenient time between 9AM to 6PM to reach you.

    Regards,
    Vodafone Customer Care, Delhi & NCR

  9. Ruchi Mehta Avatar
    Ruchi Mehta

    Please give me ur no. , so that i can call u as i am trying to update in link given but it is showing error . Please ask vodafone people to not to give threatining calls .

    o

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