fraud by travel agency and IRCTC

Location/place: Gandhidham (kutchh)

Name of company/service: fraud by travel agency and IRCTC

From: 1)G.I.ANJARIA, INSPECTOR OF CUSTOMS, CUSTOMS COLONY BLOCK NO TYPE-III/13, GOPALPURI, KANDLA (KUTCHH). M. NO. 9925373359 Email: [email protected]
2)Kalpesh M chhhaya (surendranagar)9909954619 Email: [email protected]
To : Metro traveler, IRCTC agent, Ahmedabad
Cc: Consumer welfare cell with reference to or complain filed earlier and still pending
COMPLAINT REGARDING CHEATING TO VALUABLE CUSTOMER BY CANCELLING ADVANCE E RAILWAY RESERVATION TICKET WITHOUT CONCURRENCE/INTIMATION TO CUSTOMER

With reference to above subject it is to inform you that We have booked advance ticket before 4 months i.e. e ticket on 13.7.2012 for journey from ahmedabad on dated 10.11.2012 to jammu tavi and return on 16.11.2012 from jalandhar to ahmedabad back for 10 passengers through your agency as being an authorized IRCTC agent. The return journey date was 16.11.2012 by jammu tavi train and to be boarded from jalandhar city to ahmedabad. You have recovered amount alongwith his commission charges etc as per rules,which we paid. and issued e ticket confirmed seat no vide PNR No 2337203714 (AC- III tier coach no B2 43, 46, 48, 53 & 54 ( total five passengers out of total 10 passengers) and another PNR for other five passengers of our family members.
On 16.11.2012 when we boarded from jalandhar city in said train and said coach , surprisely the incharge coatch T.C. has informed that out of 10 passengers only five ticket is available. As regards PNR No. 2337203714 relating to remaining five passengers, he informed that the same is already been cancelled earlier and the confirmed ticket issued by an agent before 3 months has no value now and has not considered as valid ticket as he was helpless in such situation and accordingly to law we have been penalized by another charges with penalty amount recovered by railway on spot by concerned person and allowed us for journey up to ahmedabad out final destination.
In this connection, it is not under stand as to :
1. As we have not cancelled ticket then you are requested to let me know whether the same has been cancelled our ticket or not and if yes on which date and why?
2. Please confirm Whether e ticket cancellation can be done by other than agent by whom ticket has been issued or otherwise ?
3. If no, than how this happened ?
4. If yes, on which date and time and under whose id the same has been cancelled and reason for the same may also inform.
5. Whether the amt of refund has been given by railway or otherwise ? If so whether the same has been refunded to your customer who has paid in advance and not cancelled themselves,
In this connection, on being inquiry with a person of your firm by kalpeshbhai,it was revealed that no satisfactory action / reply is being given and hence your integrity is also seems to be doubtful.
This type of act committed by your authorized person is nothing but a cheating with malafied intention to harass our family by creating such critical situation during journey. And hence we are going to file FIR/police complaint/legal action against the concerned responsible agency whoever it may be.
You are therefore once again, requested to kindly let me inform after conducting an inquiry and investigate the fact with supporting documentary evidences if any, so that suitable legal action can be taken at the earliest against responsible persons for natural justice .
You are also requested to inform whether have you refunded the amount received by you from IRCTC by cancelling the ticket by own without prior intimation of customer or not
An early reply/action in the matter is requested please.
Yours faithfully

G. I. ANJARIA & Kalpesh Chhaya