Location/place: Kolkata
Name of company/service: SAMSUNG INDIA
Sir,
This is to notify you that I have purchased a LCD television in the month last 13th July, 2011 from Samsung India Pvt Ltd through their authorised dealer GREAT ESTERN COMPANY and just after that within one months on 23rd August, there is a problem cropped up i.e. Picture does not come but sound come. Under this circumstances, we called your service engineer and they changed some parts. Second time again this problem arose within 4 months (Jan-12) from the date of repair and second time also some parts have been changed and then onwards we have been telling to your customer executive to change the faulty set but they are evading from the truth. In 1st August-2012 again same problem taken place and till date their customer service executive tactfully suppress the fact and tried to resolve verbally and when their service engineer came in the month of 2nd August-2012, then their service engineer could not detected the fault because that time set was running without any disturbance.
But in the moth 15th August, 2012 again same problem has been started and lodged the complain
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