Faulty Product and worst Service

Location/place: New Delhi

Name of company/service: Hero Motocorp

To,
Consumer Forum, New Delhi
SUB- FAULTY PRODUCT SOLD TO ME AND NOT GIVING ANY PROPER RESOLUTION ALSO.
People from HERO Motocorp involved: Pashupati Motors and Zonal Office Hero

MotoCorp Ltd. ,F-126, Katwaria Sarai, Opp. Qutab Institutional Area, New Delhi –

110016, India [email protected], Hero MotoCorp Ltd. ,F-126, Katwaria Sarai,

Opp. Qutab Institutional Area, New Delhi -110016, India [email protected]

01126533981-82

Respected Sir/ Madam,
I am Sachin Gupta, a customer support engineer at HP Partner Sysnet Global

technologies Pvt. Ltd., New Delhi. I have encountered a serious case of fraud,

harassment and calculated cheating with Hero Motocorp. They are not resolving my

issue with my bike and even not accepting the fault of the bike.
I purchased an Hero Ignitor bike on 3rd December 2012 Costs Rs 65700/- (that is too much for a middle class family person). Though with great

expectations I have purchased the Bike I have been encountering problems with the

Bike. Since five, five and a half months, after the first service on 30th Dec.

2012 bike is making abnormal noise from its engine and lots of vibration due to

this I can not run the bike beyond 40 kmph even after 30-35 kmph also. And I reported it

to the service center after 2days and they told me its normal and will resolve on

2nd service and they have not register any complaint for it .
But the problem was increasing day by day so I decided to take my bike to
another service center for 2nd service and my 2nd service was done at ARC
Motors okhla on 3rd March 2013 and that time also my issues was not
resolved and told them but that person says me this is a common problem in this

perticular model and will resolved after 3rd service. I lost my patience and I

filled a query form on Hero Motocorp website but no responce from
them also.
My 3rd service done on 25 May 2013 at Pashupati Motors Neb Sarai and they
accepted that this is a genuine problem and told me we have registered your
complaint and will call me after got the parts for replacement but till
date I have not received any call from them.
Now I am facing another problem with front wheel its also making noise so I

visited to service center Pashupati Motors Neb sarai and the service engineer

told issue with disc brake pads and would be changed on chargable basis and

question is why i would pay charges for this bacause bike is just 7 month old and

is in under warrenty, how it can be faulty in just 7 month its really a WORST

PRODUCT i ever used.
Now I really feeling cheated by Hero motocorp and I have made a wrong decision to

go for HERO
bike.
For this all issues I have visited many times to the service center and Zonal

office at Katwariya Sarai but they are even not listening me properly.
I have send Email to [email protected] on 29 June 2013 and reminder also but

response.
I urge you to take strong measures against Hero Motocorp for fraud and harassing

its customers. I urge you to force Hero Motocorp to replace my bike. I also

demand Hero to pay me rupees 5 lakh for one time as a compensation for my mental

harassment.

Registration no. DL14SB 4789
VIN- MBLJC59ABCGL01332

Thanks and regards,
Sachin Gupta
Cont No.- 9999800093
Customer Support Engineer,
HP Certified
Sysnet Global Technologies Pvt. Ltd
W-42 Okhla Ph 2 N
ew Delhi – 110020
(Mailing Address- 203 RPS Colony Khanpur New delhi- 110062)