Location/place: MAYUR VIHAR, EAST DELHI
Name of company/service: www.bookmyshow.com
On 21-Feb-2013, while booking 2 tickets for 22-Feb-2013 08:10pm show (Kai Po Che), I rightly followed all the steps that are necessary to avail ICICI Bank’s “Buy 1 Get 1 Free Ticket on ICICI Bank Credit Card” offer. Despite following the right procedure (including giving CC’s details), I GOT CHARGED FOR BOTH TICKETS.
Booking Ref: FNLN0001034977
On calling up bookmyshow (39895050), I was told (by Mr. Altaf) only one thing – “There must have been an error message regarding ‘non-availability of the offer’ which I MISSED OUT SEEING and eventually got charged for both the tickets”.
This is a great explanation by the team, becuase there was NO error message that appeared on the screen while booking and also, it is to be noted that if there was an error regarding ‘non-availability of the offer’ and since I had explicitly opted for that offer, how come application allowed the customer, i.e. me, to proceed (WITHOUT EVEN PROMPTING IF I SHOULD PROCEED IN VIEW OF OFFER NOT BEING AVAILABLE) and charged me for both tickets.
This, in itself, is a proof of faulty operations & defective online booking system, that too in today’s advanced times.
With my insistence, I somehow managed to speak with a senior person (Mr. Naresh), who again repeated all that Mr. Altaf had mentioned & put it on my head saying ‘Sir, you must have NOT seen the error message & we do not have any refund policy’.
This is extremely intolerable & so anti-customer… By all means, I will seek refund of my money for one ticket.
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