Faulty Mobile sold

Location/place: India

Name of company/service: LAVA International Ltd

Events:
24/03/13: Bought a mobile on XOLO q 800. MRP 12999.00. From Bangalore city.
2/04/13: Back camera stopped working.
10/04/13: Requested xolo care with my problem by email
15/04/13: Requested xolo with my problem
20/04/13: Requested xolo with my problem
20/04/13: XOLO first reply. Asking for pickup details
21/04/13: replied back with pick up details
23/04/13: pick-up was arranged. Within 24 hr.
25/04/13: Replied back as no pick-up was done. Again requested for pick-up. XOLO care again replied with pick-up details with-in 24 hrs
29/04/13: NO pick was done. I requested again for pick-up
30/04/13: No response of last email. I again requested for pick-up
1/05/13: XOLO care replied with pick-up details with-in 24 hrs
6/05/13: No pickup done. I replied back again with a pick-up request .XOLO care replied back with pick-up details with-in 24 hrs
7/05/13: no pick-up done. Again replied back with pick-up request.
8/05/13: Emailed to register complain.
9/05/13: Emailed to register complain. NO reply for the last complains.
10/05/13: Again emailed. For pick-up request and complain.
13/05/13: No reply from XOLO care. Again requested for pick-up.
13/05/13: Reply from xolo care: A call back arranged. Person called & registered complain. & pick-up request.
15/05/13: Emailed them for pick-up request.
16/05/13: XOLO care replied with pick-up details with-n 24 hrs. Pick-up was finally done in evening by fed-ex.
21,24,28/05/13 : Emailed XOLO care for status of phone , As They said that they will return the phone with-in 5 working days .
29/05/13: Phone was sent back with-out repair.
30, 31/05/13: emailed to complain. No reply.
31/05/13: Called xolo care for complain. Complain registered. They wanted me to go to Kolkata service center.
1/06/13: I went to service center. This was very difficult to find with the address given by xolo care I called them for details. They didn’t give me contact details of service-center. And for land-mark they put me on hold for 20 min and hang up.
After 1.5 hr I got the service-center which was close.
1/06/13: Requested for call back to help me out. Call-back arranged with-in 4 hr. No call-back done
3/06/13: Requested for call back to help me out. Call-back arranged with-in 4 hr. No call-back done
4/06/13: Requested for call back to help me out. Call-back arranged with-in 4 hr. No call-back done
5/06/13: Requested for call back to help me out. Call-back arranged with-in 4 hr. No call-back done.
Finally emailed to the CFO “Rajesh Sethi” wrote my problem and asked him to help me out.

NO reply yet.

Details:
Mobile: IMEI: 911306750032286
Case ID provided by XOLO care for request & complains: 310000040687 , 310000054454
Complain number : 310000064438