faulty balance deductions which continue till date

Location/place: jaipur rajasthan

Name of company/service: airtel

unnecessary balance deductions for internet usage inspite of having an unlimited 3G plan. filed a complaint with the customer service desk and appelate authority too but in vain. they said they will refund my balance worth 600 rs and ensure that no furtur balance will be deducted. but in vain. next day i get a msg saying that my complaint has been resolved but it hadnt been resolved so i called them again and they ensured me that i will no have to face the same problem again and that it has been resolved and even after that i am still facing the same issue… no refund, balance continues to get deducted and no help from their end.. i am fed-up! PLS HELP


Comments

2 responses to “faulty balance deductions which continue till date”

  1. Namaste Ms. Singh

    This is to inform you that your concern listed on 18 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [email protected]

    We assure you that we are committed to resolving the issue to your satisfaction

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Namaste Ms. Singh

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [email protected]

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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