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False commitment by customer care.

Jul 19, 2013

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Location/place: Kolkata

Name of company/service: Tata docomo gsm

MDN 09062496148
Hi,
I am Rakesh, I am like to give a complain on my gsm no 9062496148. Am received a sms on 10-07-2013 from TD-612830 that “special RC35: Full Talktime + Local Tata Call @ 1.2/6sec +other Local & STD Call @1.2P/2sec. Talktime & tariff Validity 90days ( tariff start within 72hrs ). I am recharge on same date and am not received the tariff ben. Am also contact with docomo customer care they told me that such types of sms was not send towards my no. Senior supervisor of docomo give me false commitment that a complain was taken and my SR Id will send to my mobile but there is no complain taken.

Comments

2 responses to “False commitment by customer care.”

Tata DOCOMO

July 22, 2013

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.
Tata Docomo

July 25, 2013

Dear Mr. Rakesh,

We tried to speak to you personally on your alternate number to understand your concerns regarding offer benefits however, we were unable to contact you, since your call was not answered. Further we request you to provide us your correct alternate number and feasible timing to [email protected] for further assistance.

Thanks and Regards,
Customer care,
Tata Docomo.

False commitment by customer care.

Comments

2 responses to “False commitment by customer care.”

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