Facebook messenger pack nothing but a fraud

&lt;p&gt;&lt;b&gt;Location/place&lt;/b&gt;: Burnpur&lt;/p&gt;<p><b>Name of company/service</b>: Reliance</p>I activated the facebook messenger pack of Rs 16 on my no. 8293032580
2 weeks ago but sadly its not working on my phone despite all the nessecary requirements

the customer care service is really poor

plz help me….