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excess call cost yet i use power palan.

Apr 8, 2013

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Location/place: vill+po : nasarathpur, dist: burdwan, pin 713519

Name of company/service: tata docomo

my number is 9046324449,
i entered in power plan of rs.57/- on 02/04/2013 for 1.2paise/6sec. onnet call for 90 days. but when i call on another tata docomo no several time my plan not working.
and when i call on 198 for complaint, when it transferred to customer care with saying “why you wait in line, knows your offer at ….” line was disconnected automatically. what type of customer service is this??????

Comments

2 responses to “excess call cost yet i use power palan.”

Tata Docomo

April 9, 2013

Dear customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO
Tata Docomo

April 16, 2013

Dear Customer,

We tried to speak to you personally on your alternate number to understand your concerns regarding recharge however, we were unable to contact you, since your call was not answered. Further we request you to provide us your correct alternate number and feasible timing to [email protected] for further assistance.

Thanks and Regards,
Customer care,
Tata Docomo

excess call cost yet i use power palan.

Comments

2 responses to “excess call cost yet i use power palan.”

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