I had made an NEFT on 2nd May 2017 from my ICICI account; against my ICICI home loan account no: LBMUM00000693012 but the amount has been credited in the loan account on 12th May as a result my loan amount has bounced.
I received a message that the amount has been successfully transferred on 2nd May then why did my EMI bounce ??
I spoke to your customer care agent, Laxmi on 12th May @1:47pm who has given me a the below request no for future reference.
Request No: SR472337606
Need you to look into the matter on priority and help me resolve this issue as my loan has bounced creating a bad image on my credit score for no fault of mine. Snapshot of the payment done is given below fyr.
Also would want you to hear this call with Laxmi. I had asked to transfer my call to home loan department. This girl kept me on mute without any response. Is this your customer service ?
Trust you to resolve the matter at the earliest.
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