I’ve been a seller (id – celebrationscentral2014) on the eBay India platform for the past three months. During this period, I’ve received a good response from sellers and I’ve shipped more than 700 orders to buyers from all around India. I was slated to become a Powerseller and Top Rated seller on April 20th and I had a positive feedback of almost 99%. Things were going well until few days back when eBay decided to suspend my account without any notice. They deleted my shop, deleted my listings and suspended almost all the access to the tools in my seller account. They didn’t even allow me to update the shipping details of the orders I had already shipped.
I’ve tried to reason with many of their customer care executives from their various departments, but all of them have rejected my appeals and said that they will never remove the suspension. Some of them were even quite rude to me as if I had committed some murder. Anyways, since I wasn’t quite impressed with the response I got from their team, I had accepted the fact that time with eBay has come to an end. However, I was in for a bigger shock from eBay as I received an e-mail from them stating that I won’t be receiving the money for the orders already delivered and shipped to buyers. There is more than Rs. 40000 which I was supposed to get from their side, but now they are saying I won’t receive it. This is totally unfair and illegal on their part.
I’ve tried calling their customer care executive and he said I’ll receive the money if I send the courier receipts (Proof of Dispatch) to their end. The thing is a majority of these orders (90%) were shipped through eBay India’s own Powership program and the records of the same are available with them. The system has recorded all the shipped orders and the same can be confirmed from eBay’s logistic team and yet they are hell bent of causing me mental agony instead of looking at their own records. This is not the sort of response I was hoping from. This is outright fraud and cheating, but instead of trying to sort out my problems, some of their customer executives are accusing me of Fraud.
I don’t want to do anything with eBay if I get my money back. I’m urging whomsoever it may concern at eBay India to transfer the money pending with them to my bank account immediately or I will be compelled to take legal action against them to recover my money.
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