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Documents are not returned

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AdminPost
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Location/place: Bangalore

Name of company/service: Airtel

Airtel has collected the documents for Broadband connections on 6 June 20113,but they are unable to provide the services because of Technical problems, then I have asked them to return the documents to avoid the misuse of the same (As we have seen in TV, criminals use some others Sim to carry out crimes).
But Airtel is refusing to return MY documents because they say it is the Airtel Policy not to return the documents once it has been collected from the Customer.
Companies can make n number of policy for there own benefit,Please let know is there any Government guidelines are there for not returning the documents?
If So let me have a copy of that, In this regard Customer will never below in Individual company policy.
For a while if I believe in Airtel policy Please send me a scanned copy of my documents so that I can be assured that it is in Airtel Custody.

Regards
Syed
8892405183

Comments

3 responses to “Documents are not returned”

  1. airtelpresence Avatar
    airtelpresence

    Namaste Mr. Ahmed,

    This is to inform you that your concern listed on 27 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at [email protected].

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Syed Avatar
    Syed

    As per auto reply Airtel was suppose to get in touch with me for further details of my concern as the need arises.
    I think the need has not yet arise.

  3. airtelpresence Avatar
    airtelpresence

    Namaste Mr. Ahmed,

    Further to our discussion dated 27 July 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

    We assure you that we are committed to resolving the issue to your satisfaction.

    For any queries you may have you can also get in touch with us at [email protected]

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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