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DOCOMO making fool.

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by

AdminPost
in ,

Location/place: SHADOL MP

Name of company/service: TATA DOCOMO

Sir,
I had recharged my mob no 8817188944 of tata docomo with RS 45 special recharge from tata docomo web site by doing online payment. There On RS 45 Benefits/Description mention on Rs 45 was – All Local mobile calls @ 1p/ 2secs. Validity : 90 Days. But the customer care of it is saying that it is for home zone locations only. But as you see that there is nothing mention like this on there Benefits/Description segment. This shows that how they make fool to there customer through there web recharges. And I also hunted by it.

Comments

2 responses to “DOCOMO making fool.”

  1. Tata DOCOMO Avatar
    Tata DOCOMO

    Dear Mr.Vikram,

    We have received your complaint and we will ensure it is resolved soon.

    Thanks and Regards,
    Customer Care
    Tata DOCOMO.

  2. Tata DOCOMO Avatar
    Tata DOCOMO

    Dear Mr.Vikram,

    As per our discussion over the call, we would like to inform you that as per our records, your account holds two voice packs. Hence, you are getting charged as per your tariff plan on priority basis.

    Kindly send SMS as PLAN to 125 to know your current tariff details.

    Please be informed that Rs. 45/- recharge benefits are all mobile calls at 1p/ 2sec.

    For further assistance, write to us at [email protected].

    Thanks and Regards,
    Customer Care
    Tata Docomo.

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