delay in HSRP

Location/place: Bhogal

Name of company/service: Rose Merta

We bought a car on 17 October 2012. registration number DL 3CBA 7566, HSRP number
DL-03-975-383 DATE: 31 October 2012. we has visited HSRP (PUSHP VIHAR) many times.
we are not getting our number plate. we met mr. Rahul and mr.Gagan ,they always say us to come after 15 days,and never give it in written always tells verbally.we have not even got our RC.