Delay in delivery and no refund of paid amount.

May 1, 2013

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Location/place: Gurgaon, Haryana

Name of company/service: Kaunsa.com

I order (KA/100572/4XS9O7HW) Micromax mobile on kaunsa.com on 30th Mar’13, and received confirmation on mail, that product will be delivered on 14th April. I waited for 25 days from the day order and then i logged a complaint (Kaun/T100572/O4IDFU8BJG) on 26th of April to cancel the order and initiate process to refund the paid amount. Till now i am getting assurance that product will be delivered however date of delivery is changing. Now when i am getting same product cheaper in market then Kaunsa price, i dont want to wait any more. I requested i want my money refunded and order to be cancelled however i did not got fruitful answer from Kaunsa and only way of communication for complaints are web portal where kaunsa executive reply or respond as per their convenience.

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One response to “Delay in delivery and no refund of paid amount.”

escalations kaunsa.com

May 8, 2013

Official Response from Kaunsa.com Support

Dear sir/ M’aam,

We thank you for writing to us and providing us with your feedback through this blog.

However we are unable to verify your issue and provide a suitable resolution through this blog. Kindly login to our site using your account details, go under the my account session and raise a ticket for a speedy resolution. You could also give us a call at the below mentioned no. Where you will be to speak to our customer care representative directly.

Incase you feel your issue has been pending and needs immediate attention; you could mark an email to our escalations team at [email protected]. Our escalations team is committed to resolving every case and will be more than happy to assist you.

We request you to bear with us in the interim.
Assuring you of our best services.

Regards,
team – kaunsa.Com
contact numbers:
board number – 0120-4835000 (9:30 am to 6.30pm) monday to saturday

Delay in delivery and no refund of paid amount.

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One response to “Delay in delivery and no refund of paid amount.”

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