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Deficiency in Extended Warranty Service

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Location/place: Janakpuri, New Delhi

Name of company/service: Infiniti Retail – Tata Croma

I had purchase TATA Voltas AC on 12th June 2011 via invoice no. SLF02A032020007524 from croma store. While purchasing AC I was informed that if i opt for extended warranty service, my all problems will be taken care off within 48 hrs. I had lodged a complaint on 25th May , complaint no. 83925, But till date nothing has been done for

Engineers visited on Monday (27th May) and since they were not carrying GAS, they could not rectify Gas leakage from compressor.

Further, due to GAS leakage, display panel is also damaged due to which remote control is not working. I was informed by visiting engineers that it will take minimum of 7 days to rectify display panel thing.

Today (29th May) i received call from Mr Yususf, who seems to be service head of Delhi Region, he informed it will take a week to resolve the problem.

Regards
Anurag / Ankit
9873489798

Comments

2 responses to “Deficiency in Extended Warranty Service”

  1. Croma Social Care Avatar
    Croma Social Care

    Dear Ankit,

    Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you. Our Croma Care representative will get in touch with you shortly.

    Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

    Sincerely,
    Team Croma

  2. Croma Social Care Avatar
    Croma Social Care

    Dear Ankit Agarwal

    Trust your complaint with Croma has been resolved.

    For any further queries or feedback, do feel free to call us on 1800-258-3636. You can even SMS to 56677, and we will call you back.

    Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

    Sincerely,
    Team Croma

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