Location/place: Delhi
Name of company/service: SAMSUNG
I have purchased SAMSUNG refrigerator on 5th May 2013 from Electronic Paradise Pitam Pura for Rs.36000/-, it got installed on 6th May 2013 and on 6th May only it has cooling issue. I made complaint on samsung customer care regarding same and they advised me to set it on minimum temperature and then see whether problem is solved or not i did the same way but things are still the same. Today on 20th May 2013 their engineer visited and tried his hand and said it has some issue and he will come again to check it.
On 21 may 2013 same engineer “Pradeep” who came on 20th may 2013 came along with Another engineer(Gopal) and according to them refrigerator is working perfectly fine now, earlier it was having issue and now its fine without any repairing.
How can one say a refrigerator to be perfectly fine if items kept in it are getting unfit for consumption.
I have 4 years old Hitachi Refrigerator its far better than this Samsung.
I just want replacement of refrigerator as its not doing its function.
Refrigerator Details:
Model: RT36FDJFABX/TL
Serial No: R4624PAD300325L
Capacity: 345 Ltr
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