Location/place: AURANGABAD MAH
Name of company/service: MICROMAX
I had purchase Micromax Mobile Model No.X490 on Dt.24/02/2012 from a Registered vendor at Aurangabad. IMEI No.910555400044881 alongwith 1 year Warranty. Since July 2012 i found some problem regarding Incoming Call voice, But at that time i assume that this is an network issue. hence ignored but from Oct 2012 & onwards the problem is growing day by day. due to this i can’t use my mobile completely. so i have approched to Micromax Service center namely SMART MOBILE SERVICES, AURANGABAD & submitted invoice copy & handset. Service center has kept my handset for 15 days & thereafter says that the related part is not available with us. The same should be ordered to company. I said ok no problem. Ater some days service center says that It is not possible to solve the issue at our end for this purpose we are sending handset to Pune company office. So the handset is sent on Dt.03/11/2012 to company office. In between i have visited many times to S. C. but they say that we don’t know the status of your mobile, whenever it is ok you will be informed by SMS. The Company has also kept my handset for 1 & half month for repairs purpose & again sent to SC at Aurangabad. Thereafter SC called me to collect my handset & the same is received. The Handset is used by for 3-4 days thereafter again i found that there is no INCOMING CALL VOICE. Again i go to SC and shows the problem in Jan Month, they kept also 20 days again. Then again i have received my mobile on 06/03/2013 & check it but SAME ISSUE. NOW MY WARRANTY PERIOD IS OVER. NOW WHAT TO DO ? SC SAYS THAT IF WARRANTY PERIOD IS EXPIRED WE CAN’T DO ANYTHING. PLEASE HELP
1st JOBSHEET NO.W030482-1012-2056301 SYMPTOM : 4403 NO INCOMING AUDIO
2nd JOBSHEET NO.W030482-1112-2157986 SYMPTOM : 4403 NO INCOMING AUDI
3rd & 4th time No Jobsheet prepared
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