Location/place: INDORE
Name of company/service: TWENTY FIRST CENTURY TECHNO PRODUCTS PVT. LTD, (STELLAR FURNITURE, INDORE)
DEAL ALL,
I HAVE PURCHASED A BEDROOM SET (1 QUEEN SIZE BED, 3 DOOR WARDROBE, DRESSER AND 2 SIDE TABLES) FROM TWENTY FIRST CENTURY TECHNO PRODUCTS PVT. LTD. (STELLAR FURNITURE,2-A CHANDRA NAGAR,A.B.ROAD, INDORE; PHONE NO. 0731-3065555-44, FAX NO. 0731-3065500; E-MAIL – [email protected]) ON 18-01-2012.
THE FURNITURE GOT DELIVERED AT MY RESIDENCE ON 21-01-2012. AS THE FURNITURE WAS PURCHASED AGAINST MY MARRIAGE (TO BE HELD IN THE MONTH OF JUNE 2012), IT WAS NOT INSTALLED AND WAS PLACED CAREFULLY BY THE FURNITURE DELIVERY MEN. THE FURNITURE WAS THEN LATER ON OPENED UP FOR INSTALLATION ON 23rd JUNE 2012. THE 2 MEN WHO HAD CAME FOR INSTALLATION, INSTALLED THE FURNITURE, BUT THE HEADBOARD(BACK) OF THE BED WAS DEFECTIVE AND HAD TO BE REPLACED WHICH TOOK 2 DAYS. THE WARDROBE THUS FITTED, TOO WAS OUT OF ALIGNMENT. THE SIDE TABLES INSTALLED TOO WERE NOT PROPERLY FITTED, WITH THE STANDS UNPLUGGED SINCE INSTALLATION. THE TABLE WAS JUST PLACED UPON THE STANDS, LEFT UNFASTENED.
THE BED ALSO WAS NOT FITTED PROPERLY; IT MAKES A CHIRPING SOUND WHILE ONE USES IT. ALSO THE LOCKS OF THE BED GOT BROKEN THE VERY 5th DAY OF INSTALLATION. THE TROLLEY PIECE OF THE BED HAS ALSO GOT BENT IN JUST 2 MONTHS.
A COMPLAINT HAS BEEN MADE TO THE VENDOR (MR. RAJNEESH, WHO INTURN FORWARDED THE CALL TO MR. ASHOK, FROM INSTALLATION DEPARTMENT) REGARDING THE MATTER, WHO ENSURED US TO GET IT SERVICED AND FIXED IN 2 DAYS TIME, BUT IT IS MORE THAT 10 DAYS TIME NOW, NOBODY FROM THE STELLAR FURNITURE HAS TURNED UP TO RESOLVE THE COMPLAINT.
THE PRODUCTS HAVE BEEN SOLD TO US BY THE EXECUTE MR. RAJNEESH (CELL NO. 9301692555) BY MAKING FALSE COMMITMENTS THAT, THE FURNITURE LIFE IS 5 YEARS AND WILL BE SERVICED FREE OF COST WITHIN A PERIOD OF 1 YEAR FROM THE DATE OF PURCHASE.
THE VENDOR IS NOT RESPONDING FOR AFTER SALES SERVICE, EVEN AFTER SELLING A 3rd GRADE PRODUCT.
THE FORUM IS BEING REQUESTED TO INTERVENE AND MAKE GOOD THE INJUSTICE.
THE SALES INVOICE IS BEING ATTACHED HEREWITH FOR YOUR ASSISTANCE.
HOPE TO GET REDRESSAL FOR THE SAME.
YOUR’S SINCERELY,
BRAJESH KSHIRSAGAR
26, GODHA COLONY,
NEAR PALSIKAR COLONY,
INDORE – 452007 (M.P.)
MOB : 9303227840
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