deduction of balance

Location/place: Ghaziabad

Name of company/service: Tata Docomo

My name is Sandeep. I am a tata docomo user . Actually whenever i use net on my phone,balance is deducted from my main account even having net pack on my number 8272842797.
I was having this problem from 12th june 2013 upto 25th june.whenever i call to tata docomo customer care,no one reply to me


Comments

2 responses to “deduction of balance”

  1. Tata DOCOMO Avatar
    Tata DOCOMO

    Dear Mr.Sandeep,

    We have received your complaint and we will ensure it is resolved soon.

    Thanks and Regards,
    Customer Care
    Tata DOCOMO.

  2. Tata DOCOMO Avatar
    Tata DOCOMO

    Dear Mr. Sandeep,

    As per our discussion over the call, we would like to inform you that as per our records, your balance of Rs. 15.70/- have been deducted for internet usage. Kindly note that you have been charged correctly as per your usage. Hence, no discrepancy.

    For further assistance, write to us at [email protected].

    Thanks and Regards,
    Customer Care
    Tata Docomo.

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