Sir, I am a prepaid costumer of Idea cellular since last 10 year, I had recharged my mobile on 12 December, 2015 for 3G data pack and got 5 GB data and my validity was upto 8 Jan 2016 for data pack. On date 8 Jan,2016 I had again recharged Rs 169 (500 MB) for validity of 28 days, But my previous balance of Data approx 3.1 GB was not carry forwarded by Idea when I asked idea costumer care regarding carry forwarding the remaining data balance he said policy has changed so they cant carry forward my previous balance. I have not even received any pre intimation regarding the change of policy . So please consider my request and solve this problem.
Data balance not carry forwarding by Idea
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One response to “Data balance not carry forwarding by Idea”
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Dear Customer,
We understand & regret the issue with your data balance. Please message us your Idea mobile number and alternate contact details through Facebook for investigation. You can also call 198 from your Idea mobile for further assistance.
Thanks & Regards,
Customer Care, Idea Cellular
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