Location/place: mohali
Name of company/service: Sony India
I Purchased the above said model KLV-46EX430 (in cash full payment), on 31-07-2013, On the same same day i noticed physical damage and reported to the dealer.The Tv bears the serial no: 7797149, Purchased from Sony Center -Goel Brothers, SCO: 307, sector-35B, Chandigarh. PHONE-0172-5075520
The TV set has three small spots in the shape of triangle that are always emitting white light during normal operation and clearly seems to be manufacturing fault.One can actually feel the dots with gentle touch also.
The matter has been taken up with the above mentioned dealer.what i believe is the set should be replaced, but the dealer has already the service center to take the matter into hand.
The service center executive came and took pictures and and asked questions like i was the one to blame.This is simply quite pathetic. He said the report with pictures will be sent to head office at Chandigarh and the response from sony will come in a day or two. Today in the morning 3-08-2013 talked to the service engineer, he says it will take more time.
Kindly do the needful to get my new set replaced with another new set.
I will be very thankful. I purchased this set for my mother from my hard earned money.
And as i know sony is a very reputed company as i have purchased a lot of things from sony in the past also.
Thanks in advance
waiting for early response
Mandeep Singh
9041169958
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