Customer interaction level – wrong and rude approach

Location/place: Bangalore / Indiranagar

Name of company/service: Voltas AC (Peak Systems Pvt. Ltd.)

Hello Team,

I would like to keep you informed on the customer interaction level which is prevailing in Bangalore. I have purchased a 3S Silver AC from Peak system (Halasuru) yesterday. During insatllation (that is today 4th of April 2013) there were many communication error and human error which occurred. As a customer we look forward for a proper and clear communcation of time and process of instalation of the product. However the same didnt happen and being a customer we end up making a mokery of ourself when requested for some clarifications. I personnaly would like to take this up to the higher authorities of Tata (voltas) that “if we are not promoting your product you are loosing a internal sales person”. I do not want to point out names. But in short unhappy with customer service support of Bangalore based Peak Systems and would not recommend Voltas to anyone going forward.

Thanks for reading this and making an effort to do a difference in approach.

Regards,

Praveen