Credit card payment

Location/place: Bangalore

Name of company/service: ICICI Bank

Hi, This complaint is with collection team (credit card)of ICICI Bank held in Mumbai. Due to personnel problem I was not able to pay my credit card payment (4 months), and moved from mumbai to Bangalore and I requested for settlement. After I placed the request without any information they started calling me in working hours and started harassing to repay the mount on the same day I asked to sent me the paper and the time but they were not listening to my request but they were only talking. When I was not picking my call they called my neighbor in Bangalore whose number and name even I don’t know and when I asked why are you contacting my neighbor they told they never called and started blaming me that I tell lie. And finally i agreed to go branch and settled it out . but my main concern is if a customer is asking for settlement they should talk and educated the terms and condition instead of troubling them and there family members. After this incident I lost the trust with ICICI Bank and I request to take action on the collection team and tell them not to harass customers like this by not listening to there problem. List the phone number where you can trace the call records and conversation had on this mobile no: 9916454510.
ICICI phone numbers are – 1) 022-42455462. 2) 022-42455450. 3) 022-42455452. 4) 02242455454.
Name of the executive is Ms. Smitha & Sunitha.

Hope you will take necessary action towards them.