I have purchase a Dell laptop in Diwali offer from dell as ‘Celebrate Dell se’ Offer from Reliance Digital of Moti khavdi Jamnagar, Gujarat. on octo 25 th of 2014. my product serial no is 5MTG812. In this laptop Microsoft office is loaded only trial version for one month only .This information is not share by Dell in that offer and neither by Sheller Reliance Digital >while i contacted to Dell customer support by mail their detail reply is as per following.
On Saturday, 29 November 2014 4:59 PM, Narender_Mahur wrote:
Dear Mr. Panesar,
Thankyou for contacting Dell Online Technical Support.
We would like to inform you that this mail is from Dell Technical Support regarding the complaint updated by you.
We want all our customers to be handled with utmost care and make them satisfied with the support we provide.
I have reviewed your email and have understood that you are currently facing issue with the system. Thank you for providing us an opportunity to work with you.
We have thorougly checked the details of your system and regret to inform you that you have trial version of MS-Office which you got at the time of purchasing the system.
Dell has not charged for the Full version of MS-Office so kindly purchase the full version and use it.
MICROSOFT 18001021100 / 080-40103000.
Service Request number for our interaction is 904027943.
Kindly reply with the complete details and your observations which you have noticed so that we can have it resolved at your satisfaction. Alternatively you can also contact our technical support team on 1-800-425-0088 (Toll Free) or 080-2510-7901 (Land Line), they are available between 9am-6pm on all 7 days.
Thank you for choosing Dell.
Thanks and Regards,
Narender Mahur.
I Dell or Reliance digital share correct information regarding product detail i will not go for dell product .
As Dell hide & seller hide this information with customer they should supply this software to customer free of cost.me this software free of cost.
Please look in to issue and show forward path for customer benefit.
Regard
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