Hi,
I recently bought Airtel Digital Tv (45 days back). My consumer Id is: 3015563025
Before I bought it, I chatted with airtel customer executive. I wanted to buy SD connection as i dont have full HD Tv. The lady on chat told me that I should buy HD connection for future upgradation. I asked if it is mendatory to watch HD channels on HD setup box (2 times). She said I can buy a SD pack on HD setup box.
Now, when I am trying to recharge, they are telling that at least 2 HD channels are mendatory.
Clearly the lady told lie to sell the new connection. And I am not the only one. On this forum itself, I can find multiple complaints with same problem.
Its airtel stratagy and malpractice to fool new customers.
I somehow sensed something fishy and copied my conversion on chat(Yes, they have this feature).
Here is the chat. Please see how delibarate she was to sell me the connection.
Airtel MALPRACTICE proof in written:
====chat starts here =========
===========Starts here==========
Welcome to airtel chat support
Please wait while we connect you to our product specialist.
You are now connected to our Product Specialist Soumya
Thank you for visiting airtel, how can I help you today?
I have to buy a DTH connection
but have lots of doubts about your products
Are you looking for a new airtel dth connection?
yes
Are you looking for a new airtel dth connection?
Sorry.
I’ll certainly help you with that.
Please tell me about your doubts.
what is the difference between HD, HD recorder and HD+ ?
HD set top box does not come with recording option.
The [HD] recorder has a fixed hard disk drive, which has a storage capacity of 500 Gigabytes
The addition to the HD+ set top box is that it comes with an option to plug in your USB drive and record your favourite Tv programmes.
The price of HD and HD+ package is same.
This offer is only for customers who purchase online.
can i buy “rest of india packs” in bangalore?
Yes.
May I know which set top box would you like to select for the new connection?
If i buy HD+, do i need to pay money to record?
Yes.
how much is that?
Once installation is complete, send SMS ADD PLUS to 54325 from your registered mobile number to enable the Recording functionality on your set top box. Subscription charge Rs. 30/month including taxes.
i can’t compare the packages online.. i.e whats the difference between value prime and economy sports plus
Value prime package is for existing customer.
Economy sports plus package is for new customers.
thats the only difference?
Yes, you are right.
I mean how do i choose the package once I buy the setup box?
You will get Economy sports plus package with the set top box.
i see more channels in south economy sports plus than economy sports plus
thats confusing
You will not get any HD channels in Rs. 1800 Economy sports plus
You will get 17 HD channels in South economy sports pluspackage.
what is per month cost for south economy sports plus package?
Rs. 440.
thats the consusion i have, in monthly packs, u have mentioned cost as 305
go to monthly packs, south india packs
This is SD package.
Select region as “South”
Set top box as “HD+”
Duration as “0-2”.
May I know which package would you like to select for the new connection please?
can i move to SD packs after buying HD pack initially?
Yes, you can after 45 days.
there are only few HD channels and cost is too high
Okay.
last question…there is no HD access fee with this Rs 440/month south economy plus pakage, right?
Yes, you are right.
i got it now.. please reconfirm that I can move to SD package with my HD+ setup box if I like, after 45 days
Yes, you acn.
*can.
Please proceed with the purchase.
sure. how much time it would take to install? can it be done today?
YEs.
*Yes.
The installation will be done within 4 to 6 hours.
sure. thanks.. and this Rs 1830/- includes installation too?
Yes.
Would you like to sign up for this package?
yes.., let me fill my details and order this..
Alright.
Please click on “buy now”.
This will take you to the personal details page.
Please enter your personal details and click on “Submit”.
To ensure that your order is placed properly, I need the transaction number which you will receive after placing this order online.
I already have broadband from airtel, mobile from airtel.. I hope I get good service
Once you’ve done with the payment process please give me the transaction reference number. From here we’ll take care.
Just to confirm, are you on the page where it asks you for the personal information?
give me a sec
Airtel DTH Advantages are that their professional installation team is well capable of handling any situation.
Sure.
Please take your time.
Are you able to fill the form? If there is any issue please let me know.
i am filing that form
Alright.
I’ll be right here if you need any assistance.
i am on the payment page now
Alright.
Please select your payment method and complete the payment process. Let me know once that’s done.
Your transaction ID is 110177676, we request you to note this number for future reference.
Thank you.
You will receive a call from one of our sales representatives to schedule an appointment for our technician to visit your premises. He will come with the Set top box, dish antenna, cable & other necessary hardware and install the service for you.
Great! Welcome to airtel. I’m sure you will enjoy your service.
sure.. hoping to get the call soon
Alright.
Thank you once again for contacting airtel. Have a nice day ahead.
Chat Ended. Please go ahead and close this window
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