COMPLAINT FOR VERY POOR SERVICE

Your Location/city: ALIPURDUAR, WEST BENGAL

Name of the product/service/company:: 29’INC COLOUR TELEVISION/ONIDA

I BOUGHT A 29’INC COLOUR TELEVISION OF RS.21000/- WHICH IS ONE OF THE TOP MODEL NAMED ONIDA POISON-2000, OF ONIDA LAST YEAR I.E AUGUST 2008 HAVING ONE YEAR WARRENTY. NOW WITH IN 8 MONTH IT STOP WORKING ON MAY 2009. I HAVE LODGED A COMPLAINT IN SILIGURI SERVICE STATION OF THE COMPANY I.E IN ONIDA. AT THAT TIME THEY CAME AND TAKE THE WHOLE INTERNAL MACHINES OF THE TELEVISION SAID THAT THEY WILL CHANGE THE WHOLE MACHINE IF IF ARE NOT ABLE TO REPAIR IT. NOW IT IS END OF JULY 2009 I HAVE NOT GOT ANY THING OF MY TELEVISION AND ONLY THE OUTER BOX AND PICTURE TUBE IS PRESENT AT MY HOME SINCE TWO & HALF MONTHS. I AM FOLLOWING UP WITH THEIR PERSONS IN SILIGURI, KOLKATA AND MUMBAI EVERYDAY AND THEY STILL TELLING ME THAT THEY ARE IN PROCESS OF ARRANGING NEW INTERNAL PARTS FOR ME ONLY. NOW IT’S MORE THAN TWO & HALF MONTHS AND I HAVE NOT GOT ANY THING FROM THEM. KINDLY HELP ME ABOUT IT AS I AM NOT ABLE TO DO ANY THING FOR IT. I NEVER SEE THIS TYPE OF STUPID AND IRRESPONSIBLE PEOPLE WHO DOESN’S CARE OF THEIR CUSTOMER COMPLAINT AND ON COMPLAINT THEY SAID ‘PLEASE DON’T CALL US, YOU WILL GET YOUR WORK DONE WHEN WE GET THE THING’
MY EMAIL ADDRESS IS : [email protected], [email protected]