Consumer Name- Sri Radha Raman Das
Since July,2014 we have paid Rs.10340
on August,2014 we have paid Rs.5270
On September 2014 we have paid Rs.4780
On October 2014 we have paid Rs.8550
On November 2014 we have paid Rs 2810
July 2014 meter reading. —– 1344
August 2014 meter reading. 1344. 1775
September 2014 meter reading 1775. ——
October 2014 meter reading. —– 2913
November 2014meter reading. 2913. 3175
During this period of time we have complained several times due to excessive billing. On January 2015 the person who had came for meter reading has told that the digital meter of us is not working and thus he has lodged a complaint. On 23rd February 2015 staves of yours has came to change the meter and on 25th February another person came for the meter reading. And now a bill of Rs. 7150/- has been issued by CESC. A unit of 924c and 21c respectively has been given on the new bill.
New meter Reading 3175 to ——- (924C)
And for a single day I.e- from 23.02.2015-25.02.2015 a unit of 21C has been given. As this was during the time of winter and no Air conditioners/Fan are not switched during this periods of time unnecessary billing has been done due to the fault of CESC staves.
Though we have enquired about the reason for the excessive billing but of no use as no needful steps has been taken for the last 7-8 months.
Current 6month consumption. Previous year
Month & year Units. Month and year Units
0215. 945. 0214. 122
0115. 0. 0114. 155
1214. 0. 1213. 76
1114. 262 1113. 183
1014. 766. 1013. 200
0914. 372. 0913. 260
Now the bill is beyond our capacity and we shall be unable to pay the amount of Rs. 7150/- which has been enforced on us due to CESC staves’ fault. As per today’s discussion they has told as the meter was not working an average bill has been sent to you regarding the consumption of 21C unit on 23.02.2015-25.02.2015. They has told that it was beyond their capability and has verbally abused my mother from the customer help desk.
Please tell us what to do and kindly do the needful at your end so that no further problems may arise.Waiting for your early reply. And harrasment and for abusement I need their apology and then to rectify the billing problems.