Complaint against Naaptol- Wrong Product received- Naaptol denied to take complaint

Location/place: ghaziabad

Name of company/service: naaptol

hello Sir,
my name is ankit singh . I have ordered a a square shaped watch from your website but got a round shape watch.
I talked to your custumer care but she said that she cant help me out.please look into my matter.my order no.4683887