Dear Sir,
I bought a iball andy smart phone through online on ebay. When I received product that camera was not working properly and I claimed under eBay guarantee but they not taking any interest and refused my request about my payment refund.
Please sir take the needfull action that I can get my money back….
Details are given below:
Website: ebay.in
Consumer I’d: prateeksrivastava88
Paipay I’d: 36257118838
Claim no. 492749
Mobile no. 9458663144
Email I’d: [email protected]
claimed payment under ebey gaurantee but they not resolving my problem….
Comments
3 responses to “claimed payment under ebey gaurantee but they not resolving my problem….”
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Dear Prateek, We have taken a note of your details and will get back to you with a resolution at the earliest.
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Dear Prateek, Thank you for sharing your concern with us.
We regret to inform you that your eBay guarantee claim has been closed completely as per the procedure by the claim adjuster.
We at eBay provide 30 days of purchase protection i.e. eBay Guarantee*.
But as per eBay policies products with Manufacturer warranty are excluded from eBay Guarantee* coverage as you can visit nearest Authorized service center of the Brand and get the issue resolved.However, if the item that you received was dead on arrival or fake you may provide a DOA / Declaration letter from the authorized service center to [email protected] within 48 hrs stating the same. If you fail to provide the requested document within the stipulated time we would have to go ahead and close this case from our end.
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Dear Prateek, We regret to inform you that as you had failed to provide us the requested documents within the stipulated timeline given to you , we are closing this case from our end. Thank you.
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