claim issues

Location/place: jaipur

Name of company/service: s

i have a car of Chevrolet….few days b4 it get accidented bt h troli n bike at d same time……so i have gone to get claim of my car ….my car is insured bt new india insurance…….so I have reach der at baid motors to get my complaint registerd……dey said dat survaivr will come n he ll tell u all abt it….surver dint passed my both d doors….n wen I said its ok I ll get my car back n ll get it done frm othr workshop…..den dey said u have to pay 2000 rs for claim file….which was nt earlier informed by them…so for dat I have to get it done …..1 door…for 2nd dey said …ll do u have to pay 1000 rs I said ok…ll do….bt at d day wen I gone to take my card dey charged rs 5000 from me ……..n for dat dey said humne aapko ye b bataya tha wo b bataya tha …..nw wat to do …..d