Location/place: Navi Mumbai
Name of company/service: Indian institute of Geomagnetism, New Panvel, Navi Mumbai
Ref: Makemytrip Hotel Booking ID NH210401914575
Sir/Madam
This is to inform you that we had booked our accommodation at Silent Shores Resort, Mysore through makemytrip.com from 13th July 2012 to 23 July 2012. Total payment of Rs. 37,000/- (Rs. thirty seven thousand only)was made on 24th April 2012 while booking the accommodation online. The booking was conformed through email and we were advised not to have direct communication with the hotel management. When we reached the hotel on 13th July to occupy the booked room, to our dismay and surprise, we were told by the hotel manager that they have not received any communication from makemytrip.com. We were stranded for the whole day at Mysore and finally were accommodated at a substandard hotel which we refused to stay. Finally, we made our own arrangement after lot of difficulties/ sufferings/ mental torture and asked makemytrip.com to cancell our booking on 13th July 2012. We were told that the money will be refunded within a week. We have not received the payment as on 25th July 2012 (i.e. 13 days after the cancellation.
It was a clear case of manipulation and harassment. As the city of Mysore was hosting an international space science symposium COSPAR-2012 (of which we were also a part), the rooms were sold at exhorbitant high rate and in the process we were denied the accommodation even after making the full payment. It is clear case of extortion/looting/cheating the customer.
The makemytrip.com should not only refund our money, but also has to compensate us for the mental and physical harassment. We have talked on the customer care of makemytrip.com for more than 10 hrs talking to different customer attendent describing the whole story again and again. We ask for compensation of Rs. one lakh so that the lesson is learnt for future.
Yours sincerely,
Diwakar Tiwari
Leave a Reply