Location/place: Ahmedabad, India
Name of company/service: Thomas Cook
We booked a tour for four from Thomas cook for Europe from 16July. There were several things wrong with the tour booking and if you want i can explain it in detail in another mail, but this mail is to complain about blatant lies and cheating that seems to go in the Ahmedabad, CG Road Branch of Thomas Cook.
One of our flights, Ibiza-Madrid was Pre-poned and Thomas cook did not inform us of this, after contacting Thomas cook immediately we went ahead and bought tickets for a later flight. After coming to India we went to claim our refund since not only did it cost us a lot, but one of our whole planned day was ruined because of this oversight. They requested a receipt which we duly presented. It has been one month since the day we presented our receipt and after contacting Thomas Cook representative Mr. Nikhil we keep getting the same replies we did one month before, that “its under process”. He refuses to give us a time frame of the refund or even if it will ever happen.
On one occasion Mr. Nikhil went as far as to tell me that there are several cases pending for refunds since years, shocked to hear this, i decided that i will NOT be one of those cases and will use all public redressal means necessary to get my refund. i have no qualms about using online and physical papers to call Thomas Cook out publicly, and talk in detail how many things went wrong with this whole booking from the start and ending with Thomas Cook holding our money and refusing to refund us, not to mention Mr. Nikhil has started to become blatantly rude and cutting of calls in the middle of conversations.
This is unbefitting of such a large company and will only harm its reputation, its a simple cut case of cheating and will be treated as such in all circles.
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