Location/place: gujarat / ahmedabad
Name of company/service: job
I have taken tata photon connection at my home. I opted unlimited internet facility for 6 months which was due for renewal on 13.05.12. However, I gave a reqeust to change the plan on 05.05.12 with immediate effect. I opted new plan as 1800 minutes per month for Rs.500.
However, they informed me that it will be changed only after 13.06.12. I lodged a complaint to the company for the same and their representative Mr Dipak (mob no – 9033099036) called me up and assured that I won’t be charged extra amount and my plan will be converted in limited plan of 1800 minutes per month. However, I have received a bill of Rs.791.96 for the month of May for unlimited plan. Kindly let me know how far it is fair??? Ideally I should pay Rs.500 + service tax but your co is charging me Rs.791.96. Kindly let me know why should I pay Rs.230.16 (791.96 – 561.80) extra even if I gave a request well before time to change the plan in limited usage
Required your help to solve the matter
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