Cheating/ Damage compensation

I booked Agarwal worlwide movers and packers having their offices in delhi and gurgaon to shift my household items from Chhatarpur Delhi to Rishikesh on dated 3/04/2016. They charged me Rs 25827/- which is inclusive of packing, loading and unloading at the destination, service taxes applicable and insurance cover for the material declared worth Rs 1,00,000.00. I paid them entire amount in advance as per the mention in the quote and trusted them that they will do the job in proper manner. But to my surprise they didnt pack the material properly and due to which at least 30% of material got damaged, broken. They charged me insurance amount but they failed to give me the cover note/policy for the same. They didnt organize the labour at the unloading point and on account of the same I had to shell out Rs 4000/-. The service provider promised me on the phone to compensate all this, however, every day he is giving me false committment on the phone. His name is S.S. Chaudhary mobile no 9739938588.