Location/place: Bangalore
Name of company/service: The Big Market
I’m a regular visitor of The Big Market in 5th Phase, JP Nagar.(080 26633044/55) I have regularly noticed the staff is extremely rude while interacting and many times are not aware of product availability.
I visited your outlet today i the afternoon at around 14.00 hrs and spent time to buy Room Decor stickers. After my purchase when i came to the billing counter the cashier announced the bill for 136.00 INR and I gave him 140.00 INR for the same.
He arrogantly just gave me a Rs.5 coin and a measley chocolate mentioning he has no change of Re. 1 coins
I refused to take the chocolate as I have taken these in the past without uttering a word and realised that these chocolates are of very inferior quality and nobdody except Big Market gives this excuse that change isnt available with them!!!
I told him firmly i’m not taking the chocolate and instead of helping me he asked me to tender exact change. Since i didnt have i asked him to check with his seniors and arrange for it as the amount wasnt very high and could be easily arranged.
The change amount wasnt very big but I was very sure it was a matter of principle that I ddint want a RETAIL chain to cheat me and many other customers like me. From nowhere a man appeared and asked me to cancel my bill if i didnt want the chocolate as they didnt have change. I refused to listen to him as I had spent my valuable time looking for the product purchased and his high handed attitude was something like he didnt care if customer bought from him as he got his salary on time from you all!!!
I was extremely upset with this kind of behaviour by now and told him that he should call his manager to which he said nobody was available right now. in the meanwhile a staff came and gave Re. 1 to the cashier to finish the transaction. While leaving I told the person who asked me to cancel the bill saying if this attitude continues very soon the shop will shut down!!!!
Another man came out from standing in the corner and started threatening me and challenging me to try and shut his store. When asked who he was he mentioned He was the owner of that store…!!! He started threatening me and warning me about shutting the store. Since I was the only lady around in the store he thought he would SCARE me. Well I’m not going to take these threats to a woman lightly.
I want action against that person as he refused to give his name and told me to do what I liked to Big Market
As you can see I have written this mail to consumer forum too as you people are not only looting customers but also threatening us, especially because you think a alone woman will get scared with your threats!!
I need a written reply and apology on this incident ASAP
Cash Memo # B257670
DATE : Mar 11, 2013
Regards
Fatema Aziz
9900303952
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