Location/place: navi mumbai
Name of company/service: Tab Cab
I have been a very regular customer of tab cab private taxi. On 29th Jan 2013 I had done a booking from CBD Belapur to Andheri for 08.45 AM. The booking was done almost 11 hrs. in advance and I received a confirmation message as well. (Booking no. A012916739).At 11.45 pm on 28-01-13. I received the details of the driver and the car as well next morning.. Followed by this I got a message at 8.05 that tab cab had been confirmed and the driver details.
When I reached the destination I was surprise to see the bill of Rs.1033 which also include waiting charges of Rs 62.10 instead of normal daily charges of Rs.700/-
When I checked with the driver he said that since it is ‘ tab cab gold’ the price is high and I will have to pay the higher fare. So for a distance of 40 kms the difference would be Rs.300 Extra. And as the car was stopped at signal for 10 minutes by system default they charges us extra amount of Rs. 62.10 as waiting charges.
I immediately called up the helpline only to get lame excuses that ‘ system’ decides on the type of cab and we DID not assign the gold to you. I was shocked at the kind of cheating racket going on to force people to pay higher charges in spite of booking a normal cab.
I tried in vain to inform tab cab that I do not suppose to pay the charges of the gold cab and nobody from your customer care during the calls ever informed me that you would be charged much higher for the same. In fact nobody even bothered to inform that there are 2 such services offered at the time of booking. I just booked a normal cab assuming that the existing rates would apply and then suddenly tab cab cheated me forcing me to pay extra fare of Rs 300/- . All this because your system goofed up and because Tab cab driver lied to the customer!!
even after calling and complaining to call center 2 times during the day they DID not bother to rectify this mistake and kept on saying that ‘ system decides’ and even if you have not booked the gold option you still have to pay for the same!
This is straight away cheating and you are making all these excuses since you are not getting enough customers for your gold service and naive customers would end up paying the higher amount since at the last minute the company knows that the customers does not have a choice. I would like formerly lodged the complaint with tab cab and Grahak Seva , am waiting for your revert.
I hope tab cab stop this cheating racket and are more transparent in their dealing.
Arshad
+919769796242
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