I have ordered a moto g turbo(white) from amazon with order number #171-5216599-6698730. I have applied promotional code and amazon approved that code for Rs. 7500. So i brought this mobile for Rs.4999 from their website and I got confirmation mail from Amazon that my order is successful and let you know the shipping date. But by the evening I got a mail from Amazon that my order is cancelled and your amount paid through credit card will be refunded into your bank account in 2 to 3 days. I have the objections in the following:
1.They cancelled my order without my concern
2. I have spent more than Rs.1000 for internet charges towards amazon app download and browsing to purchase this mobile. All my time spent to browse and purchase this mobile is gone wasted
3. When I contacted the customer care regarding the same, they simply say that because of technical issues, you got that promotional code and hence cancelled.
4. By simply saying that it is a technical error and not giving any proper reason simply comes under cheating a customer as there is no mistake from my side.
5. Hence I request you take serious action against fraud company like Amazon for cheating the customers by accepting promotional code, but cancelling the confirmed order without my concern.
Amazon.in Your Orders | Your Account | Amazon.in
Order Confirmation
Order #171-5216599-6698730
Hello Surendra,
Thank you for your order. We’ll send a confirmation when your order ships.
We’ll notify you via e-mail when we have an estimated delivery date for this item. It will ship separately. You can cancel at any time.
Here are the details of the mail I received from Amazon:
Order Details
Order #171-5216599-6698730
Placed on Sunday, March 27, 2016
Moto G Turbo (White)
Electronics
Sold by Cloudtail
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Rs.12,499.00
Item Subtotal: Rs.12,499.00
Shipping & Handling: Rs.0.00
Promotion Applied: -Rs.7,500.00
Total Before Tax: Rs.4,999.00
Estimated Tax: Rs.0.00
Gift Certificate/Card: -Rs.37.00
Order Total: Rs.4,962.00
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