Online Consumer Forums and Consumer Complaints Site

Charging bills without service

—

by

AdminPost
in ,

Location/place: Bangalore

Name of company/service: tata docomo photo service

Hello Sir,

I was using Tata Photon + from tata docomo . I had purchased data card for six month by paying 5000 rupees in advance and after 4 month the data card was not detecting then i went and complained to them they did not rectify my problem . after so many visits that is almost month later they gave old data card and they also promised that they will wave off and extend my validity , it worked for 3 days with full speed and later it has come down to 0.1% of the speed . i logged a complaint against the speed issues at their service center , They said it will work fine after 15 days , but finally it was stopped .

I did not use for six month for which i bought Tata photon card ,After six month they sent couple of bills and now they are threatening me to pay the bills .

Regards
Suryakanth

Comments

2 responses to “Charging bills without service”

  1. Tata DOCOMO Avatar
    Tata DOCOMO

    Dear Customer,

    Greetings from Tata Docomo!
    We sincerely apologize for the inconvenience caused to you.
    We request you to kindly provide us the Tata Photon Plus connection details.
    For any further assistance please mail us at [email protected] or you can call us on 040-66570232.

    Thanks and Regards,
    Customer Care
    Tata DOCOMO

  2. suryakanth Avatar
    suryakanth

    Hello,

    This is my account number 909568430 & recently i received a legal notice and is one more torture for me , I replied to your all emails for payment and explained the issues i faced to email ids [email protected] (on 30 july) & couple of your executive emails long back. i have all details in my sent email .

    When your executive called for payment i had asked for detailed explanation about my complaints and personal visit & complaints at your office at kormangala and issues faced & attempted by you & solved and data usage in whole six month and later . When your executive called for payment they said six month time service provider is different company and later on is another company and i requested them to listen my issues they said tell us your stories and we don’t have much time to talk . this is the response . I am very busy person and why should i pay the money for no service . Now i took this as personal , want to fight even if i lose more money from my pocket .

    Kindly advice me where i have to give a written complaint in consumer court in Bangalore and fight for this issue.

    Suryakanth

Leave a Reply

Your email address will not be published. Required fields are marked *