Charged fraudulently for broadband data usage

Location/place: Bangalore

Name of company/service: Auto-Kraft

This post is behalf of my CEO who had lodged a complaint in airtel for charging him fraudulently for data usage for the no. 080 41148840 on Mar 2012 wherein he was not available in the town. This was brought to airtel’s notice several times and several emails have been exchanged since a year. However no resolution has been provided yet and some standardized templates are being sent every time from the airtel(even from the escalation team). We have several connections from airtel and now we feel that we are being cheated from this telecom industry. We want airtel to see this post and stop doing such frauds.


Comments

2 responses to “Charged fraudulently for broadband data usage”

  1. Namaste Satya,

    This is to inform you that your concern listed on 22 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at [email protected].

    Regards
    Sandeep Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Namaste Satya,

    We would like to inform you that your concern listed 22 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [email protected].

    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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