Location/place: Srinagar
Name of company/service: easemytrip.com
I booked a return ticket from sringar-Delhi-Sringar under PNR:HPWPX0 via easemytrip.com. Unfortunately flight got cancelled due to bad weather which is not my fault. Airlines have processed full refund but company has deducted 1000 rupees fom my money. When i contacted them at call centres they come up with an explanation that service charges ahve been deducted and its our policy. I fail to understand which service they are charging me for when i havent availed the one.Pertinent to mention i recently booked a ticket from Banglore to Srinagar through easemytrip website under PNR: PCCTLT which i got cancelled for my own reasons, you people deducted RS 1250/- and i never complained because it was me who cancelled the booking and it was not your fault. Kindly explain if bad weather is my fault. I would like to get my money back which has been charged to me unnecessarily and the said company should brought to books for taking innocent customers for a ride
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