change my ID and not provide me my SIM

Location/place: meerut

Name of company/service: Aircel

sir,
MY aircel no. 9797777116 was lost two months back and when I went to aircel store to get my duplicate sim than the person there said that the sim is not on your name ID, but I gave my ID while got this sim. In the mean time I keep trying to get my Sim back and now they are saying that “As per our record your below mention Aircel number has been
Permanently Disconnected due to Zero Monthly Uses.”


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