Canceled ticket refund not received after one year for incident

Location/place: India

Name of company/service: IRCTC

I booked one tatkal ticket for 3 person from IRCTC portal through my friend login id in which 1 is confirm and 2 was waiting after chart prepare it show 2 person were waiting so both person purchase general ticket for their journey and i cancelled ticket for 2 person before journey start but till date i not received any refund from IRCTC. I requested from IRCTC for the same but they not give any reply and said this matter send to railways concerned dept. and they also not give reply for the same.I am mentally tired from this matter .

Kindly file my complaint and give me suitable reply regarding this.

PNR NO OF THAT TICKET IS GIVEN BELOW.
2434787772
PNR Number: 2434787772 Ticket Type: eticket Transaction ID: 0486883501
Booked On: 17-4-2012 Class: SL Internet Service Charge: Rs 10.00
Date Of Journey: 18/4/2012 Railway Zone: NF Bank: SBI
Total: Rs 856.00 Train No: 12488 Ticket Charge: Rs 846.00
From Station: GHAZIABAD(GZB) Quota: Tatkal To Station: KANPUR CENTRAL(CNB
IRCTC Zone: Chief Regional Manager/Eastern Zone/Guwahati (IRCTC) Guwahati
Reason For TDR: Passenger Not
Travelled.
TDR Status:
Regreted
Reference No:
ekt2012041804666384
TDR Zone: NF
TDR Filing Date: 18-
Apr-2012


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