BMW Ignoring their manufacturing defects

Worst car company EVER, not taking responsibility of their faults. Car manufacturing defect they push on customers, Stating its external Impact. My car windshield broke twice in 6 months without any reason in parked condition. And both times they show me same zone, stating that external impact was done. Even though area they mention is not accessible without opening of car bonnet.
Cant attach pic here so linking it.

http://imageshack.com /a /img537/382 / vPsO2o.jpg


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