Location/place: mumbai
Name of company/service: BMW
Dear Sir,
My name is Nina Agarwal and I’m based out of Mumbai, India.
After seeing the many advertisements on the television- i bought the very expensive BMW 7 series which costed me about 1 cr rupees.
I bought the car in nov 2009 and i have used it very carefully and sparingly without giving it to a single driver. The car has run only 18000 kms so far and has been regularly serviced by the authorized service centers of bmw on time as prescribed by the bmw company.
Last month in july in drove my car from mumbai to pune and it was a rainy day. i parked my car and went to stay in a hotel over night with all doors and windows completely shut. when i came to the car the next day – i found that my car was completely flooded with about 40-50 litres of water only on the left hand side of only the back side.
we used 1 litre bisleri bottles to remove and we removed water for about 2 hours manually from my 7 series BMW.
when the water was completely removed, we started to drive back from pune to mumbai. only drive back i noticed that the car was filling up again as fast as about 10 litres in 30 mins so we stopped the car every 30 mins to empty the car of the water. we were very worried for our life while this was happening as we were worried that the water in the car will interfere with the elctricals of the car and the car could catch fire.
however , when we returned , we sent the car to the authorized BMW service center – navnit motors. they told us that the water had filled up inside the car because apparently the car has some vent which sends the rain water out of the water- however this vent got choked so instead of the rain water going out of the car, it started coming inside the car.
now i don’t understand this – as this is the basics of any car. i have never heard of something like going happening in even small segment cars like tata nano, fiat taxis, hyundai i10 etc, maruti 800 etc
i can’t understand how a luxury car like BMW 7 series can get something so basic wrong where in a car which is regularly serviced by the BMW authorized service centers can flood up during monsoon from inside and make its passengers do work like removing water from the car and throw it out of the window.
It supposed to be a luxury car which is supposed to give immense joy and that is why they are charging a hefty price for it but what i have experienced is barely joy.
Sir i need your help in getting justice as BMW thinks that it is my fault that this has happened to me and they have raised a service repair bill of 38000 for this and along with it they have raised a bill for million other things which were not wrong in the car and they are saying that i need to pay them 150,000 rupees for random other jobs which are as crazy as this.
Sir how do you recommend that i get justice. I feel cheated by BMW as i feel that I’ve been sold a faulty car and they are not responding to me email.
Thanks
Nina
9820238944
Leave a Reply