Location/place: Faridabad
Name of company/service: Airtel
On 5th of July 2013 I asked airtel customer care to change my voice plan till then I had 399 rs voice plan and 450rs internet plan. Since I have more usage of internet I asked customer care to decrease my voice plan and asked her to keep my internet plan. She suggested me a lower plan of 299rs but she didn’t inform me that my internet plan will be deactivated. And after that I used internet thinking my plan is on but it wasn’t and I used 325MB at the rate of 3p/10kb. So in my bill I have been charged extra Rs975. Please solve this problem
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