biggest cheaters of 21st century

Location/place: kolkata

Name of company/service: indiatimes shoppin

i had ordered for some products from indiatimes shopping but this cheaters never sent it,though i have paid online.i am calling everyday and they say i will get a call within 24 to 48 hrs,but this cheaters never call.they should be banned from selling any products.they customer executive dont know how to talk.