Balance deduction message is no provided

Jan 26, 2013

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Location/place: Ratlam

Name of company/service: Nokia

I have Purchased Nokia Lumia 610 on 17/08/2012 from Moti Mobile Gallery, Ratlam because of an offer of 3G internet is provided by Idea Cellular.
after the purchasing i am facing a problem the balance deduction is not receiving after the disconnecting of call. and there is no option to know the GPRS balance remaining. i had tried to resolve the problem from Nokia service center but they are saying that it is the problem with idea Cellular network.
and Idea Cellular Customer Care is Saying that it is the issue of handset.

Please suggest me what should i do.

Thank You.

Comments

2 responses to “Balance deduction message is no provided”

Nokia India

January 29, 2013

Hi,

Sorry to hear about your experience. Please write to us on [email protected] and provide us with the following details

1. Contact Number
2. Your Location
3. Device IMEI number.

We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.

Do include the complaint link in order to speed up the process.

Regards,
Team Nokia India.

Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC” & send it to 55555, within few seconds you will receive the list of NCCs in that city.
IdeaCellular

January 29, 2013

Dear Sir,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no., alternate contact number and the type of Inconvenience you are facing. Also mention the token ID 205IC322237 in the subject.

Regards,
Idea Cellular

Balance deduction message is no provided

Comments

2 responses to “Balance deduction message is no provided”

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